How Gantec Can Help You

Gantec Corporation is strategically positioned to capitalize on its experience in developing simple to complex IVR applications systems as well as out-of-the-box solutions to create the "just right" solution to meet customer business requirements. Our development and implementation team has over 15 years of experience specializing on delivering IVR applications easy to use, quick to implement and affordable system. Our IVR application framework allows for a high degree of customization, fast integration with third party applications and middleware systems.

Some of the IVR solutions our Professional Services Team has delivered are:
• Inbound and Outbound self-service applications
• Survey applications
• Automated Telephone banking
• Fax services (Fax-on-Demand, Fax Mail, Fax Broadcasting)
• Health Care self-service (Clinical assessments & Data analysis, Pharmaceutical services)
• Retail Industry (Customer Care, Logistics Management, Point-of-Sale)
• City Transit Systems
• Touch-Tone combined with Speech support

Our portfolio of professional services includes developing custom Speech and Text-to-Speech applications on various vendor IVR platforms.

Development Phase:
Create detailed Functional Specifications of IVR inbound and/or outbound custom application design which may include all or some of the following enabling technologies:

• IVR Applications Design & PBX Integration
• IVR Application - Open Standards using VXML
• XML data interfaces
• Remote database access
• Speech application resource and development
• Reporting – Customized or Standard
• Web interfaces
• Legacy host systems access
• Middleware systems deployment and integration
• Develop custom code or driver set to meet application requirements.